Returns & Refunds
30-Day Return & Refund Policy
We want you to feel confident when purchasing artwork from Wasatch Gallery. Whether you are adding an original painting or fine art print to your collection, we want you to be pleased with your purchase and with the experience of collecting art from us.
30-Day Returns
Eligible artwork may be returned within 30 days of delivery for a refund to the original form of payment.
To qualify for a return, the artwork must be returned in its original condition, with no damage, alterations, or signs of wear, and should include the original packaging whenever possible.
Original Artwork
Original artwork may be returned within the 30-day return period provided it is received back in its original condition.
Because original works are unique, one-of-a-kind pieces, we strongly recommend carefully repacking the artwork and using a tracked and insured shipping service for all returns.
Fine Art Prints
Fine art prints may also be returned within 30 days of delivery, provided they are returned in their original condition.
Prints that have been altered, trimmed, mounted, stretched, framed, or otherwise modified after delivery may not be eligible for return.
Commissions & Custom Artwork
Because commissioned artwork is created specifically for an individual collector, commission deposits and completed commissioned works are generally non-refundable.
Before beginning a commission, the scope, size, subject matter, pricing, and other important details will be discussed and approved with the collector.
Personalized, customized, or specially altered artwork may also be considered final sale.
Return Shipping
Unless an item arrives damaged or an error was made with your order, return shipping costs are the responsibility of the customer.
We recommend using a shipping method that includes tracking and adequate insurance. Wasatch Gallery cannot be responsible for artwork that is lost or damaged while being returned.
Original shipping charges are non-refundable unless the return is due to damage, defect, or an error on our part.
Damaged or Incorrect Orders
If your artwork arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please keep all original packaging and provide photographs of the artwork, packaging, and shipping box so we can evaluate the issue and make it right.
Depending on the circumstances, we may arrange a replacement, repair, exchange, or refund.
Refunds
Once a returned item has been received and inspected, approved refunds will be issued to the original form of payment.
Please allow several business days for your bank or credit card provider to process and post the refund after it has been issued.
Questions About Your Purchase?
Buying artwork should feel exciting, not uncertain. If you have questions about a painting, print, size, commission, or return before making a purchase, please contact us. We are happy to help you choose artwork that feels right for your home and collection.
Thank you for supporting independent artists and collecting original art through Wasatch Gallery.